You can review the history of email invites sent to your clients through Pixieset from any Collection’s sharing menu, or from the Share by Email page. This allows you to see a list of recipient email addresses, the email subject and date sent, and the status of the sent email.
On this page:
Viewing Email History
From any Collection in your dashboard, click the More button in the top right corner > View email history.
Alternatively, click the Share button, and from the email sharing page, click More > View email history.
Once clicked, you can view the email sharing activity associated with that Collection.
Tip: Automated Expiry Reminder email history will appear here too!
Learn more here: How do I send automated expiry reminder emails to my clients?
Checking the Email Status
There are a few different statuses you may see in your Email Invite History under Status.
Pending: The email is in the queue waiting to be sent.
Sent: The email has been successfully sent from our server and delivered to your client's email server. If the client says they have not received it, they may wish to check their junk/spam folders. They can mark the received email as a safe sender to ensure that future invites are received.
Soft-bounce: Typically, this means that there is a temporary delivery issue to an email address. Although there are a number of reasons that a soft bounce might occur, the most common reasons are:
Recipient's email server is down
Mailbox is full
Message is too large
Rejected or Hard Bounce: Typically, this indicates that there is a permanent issue and the email is undeliverable. Although there are a number of reasons that a hard bounce might occur, the most common reasons are:
Invalid recipient email address
Invalid domain name
Recipient email server has completely blocked email delivery
Note: If you are having difficulty sending an email to a client, you can always share a direct link to the collection instead.
Learn more here: Sharing a Collection with your Client