If you sent your client a document or session via the built-in email sharing option, you can easily review its email history to confirm whether your client has received it.
While viewing the document or session in your Studio Manager Dashboard, simply click Share > Email History.
Emails that have been sent for this specific document or session will be listed, with the corresponding recipient, subject, status, and date sent of each email displayed.
There are a few different statuses you may see in your Email History under Status:
Pending: The email is in the queue waiting to be sent.
Sent: The email has been successfully sent from our server and delivered to your client's email server.
Soft-bounce: Typically, this means that there is a temporary delivery issue to an email address. Although there are a number of reasons that a soft bounce might occur, the most common reasons are:
Recipient's email server is down
Mailbox is full
Message is too large
Rejected or Hard Bounce: Typically, this indicates that there is a permanent issue and the email is undeliverable. Although there are a number of reasons that a hard bounce might occur, the most common reasons are:
Incorrect recipient email address
Incorrect domain name
Recipient email server has completely blocked email delivery
If your client is unable to receive emails in their inbox, consider sharing their document or session via a direct link instead.