When you receive an inquiry from a contact in Studio Manager, you can easily accept, decline, or suggest a new time for it.
If a session type has Session is by request only, Allow availability request, or Manually Approve New Sessions toggled on, your contacts’ booking requests for it will be submitted as inquiries on your Sessions page (Studio Manager Dashboard > Bookings > Sessions).
This article will go over how to approve or decline the inquiry, as well as suggest a new date/time for the session.
On this page:
Accepting or Declining an Inquiry
To accept or decline an inquiry in your Sessions page:
Click into the specific inquiry, and select Respond in the top right hand corner.
In the Respond to Inquiry pop-up that appears, select Accept inquiry or Decline inquiry as applicable. You can also include an optional message for the contact.
Click Confirm to respond to the inquiry.
Once you respond to the inquiry, the session status will update automatically.
If the inquiry is accepted, the session will move from Inquiry to Pending status. An email will be automatically sent to the contact for them to review and complete the booking (i.e. intake form questions, payments, etc. as applicable).
If the inquiry is declined, the session will move from Inquiry to Declined status. An email will be automatically sent to the contact informing them that their inquiry was declined.
Note: If you want to manually confirm the session after accepting the inquiry, you can do so by clicking Actions > Confirm session in the top right hand corner. However, keep in mind that the contact will not be required to complete intake form questions and payments (if any) if you confirm the session manually.
Suggesting a new date/time
If you want to suggest a new Date/Time for an inquiry in your Sessions page:
Click into the specific inquiry, and select Respond in the top right hand corner.
In the Respond to Inquiry pop-up that appears, select Suggest new date/time. Then, confirm the session date and session time you’d like to suggest to the contact.
Click Confirm to respond to the inquiry.
When you suggest a new time/date, the session will move from Inquiry to Pending status, and an email will be automatically sent to your contact to review the updated time and complete the booking (i.e. intake form questions, payments, etc. as applicable).
What will the contact see?
If you accept or suggest a new date/time for an inquiry, the contact will receive an automatic email informing them of your response, along with any custom message you’ve included. In the email, they will see the session details and a call to action for them to complete the booking (i.e. intake form questions, payments, etc. as applicable).
If you decline an inquiry, the contact will receive an automatic email informing them of your response, along with any custom message you’ve included. In the email, they will be advised to contact you directly if they have any questions.
