Download Settings control the download sizes and formats available in your Collections, and can be customized to suit your business needs. This guide will give you an overview of the available settings for your photos and videos, and show you how to adjust these settings appropriately.

Note: If you are looking to limit the number of photo downloads, specify the Sets available for download, or limit download PIN usage, we have a complete guide to these Advanced Settings here.

From any Collection, click the Settings tab > Download to access the Collection’s photo and video download settings.

You can use the toggle under Photo Download to turn image downloads On or Off for your Collection.

With Photo Download turned On, you have some additional options to control what your client can do when downloading from the Collection. Click Additional options under Photo Download to customize the settings further.

Gallery Download

With this setting turned on, the client can download the full gallery of photos as one download. Turn this off if you want your clients to download single photos only.

Single Photo Download

With this setting turned on, clients can download on a photo-by-photo basis. Turn this off if you want your clients to download the full gallery only (this will also hide all of the Single Photo Download Options below).

Single Photo Download PIN

With this setting turned on, entering the Download PIN is required to start downloading single photos from the Collection. Turn this off if you do not want people to enter a PIN before downloading individual photos.

Single Photo Download Email Tracking

With this setting turned on, entering an email address is required to start downloading single photos from the Collection. Turn this off if you do not want people to enter their email address before downloading individual photos.

Restricted Single Photo Download Size

This setting is turned off by default, so clients and visitors can choose from high-resolution/web size offerings for single photo downloads. If you want to limit single photo downloads to a single resolution instead, turn this setting on and choose the preferred download size.

By default, downloads will be turned On for both your high-resolution and web size offerings. You can customize your downloadable sizes here by selecting or deselecting any options under the Photo Download Sizes area.

Learn more: Download Sizes - Available Resolutions

Note: When your client initiates their download, they can choose where they would like to save it (either to their device or the cloud via Google Photos or Dropbox).

Learn more: Client Download Experience

You can use the toggle under Video Download to turn video downloads On or Off for your Collection. Videos can be downloaded one at a time, directly to the client’s device. Your client downloads videos from the Collection using the Download PIN, if applicable.

Your client will receive the downloaded video file in MP4 format in the highest resolution available based on the size of file you uploaded and your Client Gallery subscription, up to 4K (3840 x 2160px).

Learn more: Download Sizes - Available Resolutions

Note: Pixieset does not scale up your videos. If a file is uploaded in 1920 x 1080px (HD) and your subscription allows up to a 3840 x 2160px (4K) size for downloads, Pixieset will not scale up the video to become 3840 x 2160px (4K).

The 4-digit download PIN is automatically generated and turned On by default for security and tracking purposes. With this turned On, the PIN will be required in order to download any photos or videos from the Collection.

The toggle allows you to turn it On or Off, though we recommend keeping it turned On for the protection of your work. If there is no PIN, anyone with access to the Collection can download photos. You can click Reset PIN on the right to generate a new PIN. Alternatively, setting the toggle Off and On again will generate a new PIN (meaning any previous PIN will no longer work).